Baker-Polito Administration Launches Joint App for MassHealth and Food Benefits

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BOSTONToday, the Baker-Polito administration announced that residents can now easily initiate a Supplemental Nutrition Assistance Program (SNAP) request when applying for or renewing their MassHealth benefits online. This option will improve the customer experience by streamlining the process of applying for SNAP benefits when residents are already submitting the information necessary to determine their health care eligibility benefits.

“The Administration, in partnership with community and health care organizations, and the Legislature, is committed to ensuring that residents of Massachusetts have equitable, timely, and effective access to health, economic, and safety benefits. food,” said Secretary of Health and Human Services Marylou Sudders. “This initiative is another critical step in integrating and modernizing access to public benefit programs and ensuring there is no wrong door for residents to access assistance.”

With this option, when members enroll through the application or renewal process, MassHealth will securely transmit the applicant’s information to the Department for Transitional Assistance (DTA) to initiate a resident’s SNAP application. DTA will then contact the individual to enter any additional required information needed to complete the SNAP request. This streamlined process will create an opportunity to narrow the gap between those on MassHealth and those potentially eligible for SNAP (known as the “SNAP Gap”) among current MassHealth members.

“MassHealth is committed to ensuring that our members receive all the benefits to which they are entitled and strives to ensure that the process for accessing these benefits is streamlined,” said Assistant Secretary for MassHealth Amanda Cassel Kraft.

“The administration has maximized all federal flexibilities and invested in IT changes to make applying for SNAP easier than ever. This new option will continue to improve the customer service experience by simplifying the process of requesting these essential dietary benefits,” said Mary Sheehan, Acting Commissioner of the Department of Transitional Assistance.

This new application/renewal option builds on the administration’s work to streamline benefit program applications and connect potentially eligible residents to essential benefits and services. This new option is also part of the Administration’s efforts to improve food safety since the start of the COVID-19 pandemic. In 2020 and 2021, MassHealth and DTA worked together to conduct several outreach strategies to engage people who receive MassHealth and may be eligible for SNAP. These strategies include:

  • Nearly 300,000 direct calls from MassHealth staff to current MassHealth members were made to provide information and connect members to SNAP.
  • An additional SNAP app was added to the MassHealth senior app in 2020. In 2021, a SNAP checkbox replaced the add-on to make the process easier and was also added to all MassHealth paper apps.
  • Boston Medical Center has partnered with the state to encourage customers working with them to apply for SNAP through DTAConnect.com at the same time they apply for MassHealth.

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